What’s new

We are re-opening our store tomorrow (14/05/2020) for Level 2 but you will notice quite a few changes:
A very appreciative thank you, firstly, to all that have supported our business by placing website and phone orders over the last seven weeks. You are amazing!

As with every retail business in NZ to comply with social distancing we have had to make some changes to our business:
• Tracing Records & Hand Sanitizer Station:
Every customer will need to submit their details on entering the store.
These details will be kept and will not be shared with anyone except the health department (if needed).
If you refuse to give your details, we will not allow you entry.
Hand Sanitizer is supplied and we ask you use, on entry, after writing your records.

• There is a maximum number of customers allowed inside our shop at any given time.
Whilst it is difficult to gauge, as we have a fairly big store with several rooms, we will encounter issues
with social distancing if everyone wants fish in the counter area.
At this stage we will limit the store to 5 groups, maximum of 2 persons per group (10 persons in total)
This especially applies at peak times (Saturday/Sunday) where we may have queues.
**This will be reviewed as we see how things are working**

• We will still be offering our Click and Collect service going forward.
If you know what you want, please email and we will prepare for you.
We can ring for card details or you can pay with EFTPOS when you pick up.
We will have a second portable EFTPOS from Monday.
Our Click and Collect service has worked well in Level 3

• Entry & Exit
We have the same entry into store but exit will now be via the top car park. This it to allow
the required social distancing (if there were customers queuing on entry)
• There is a limited range of fish currently for viewing in store.
Due to the volume of work with orders, maintenance and the care of our livestock over
the last seven weeks the majority of our livestock was shifted out the back.
We have fish lists available in store for viewing or you can search our livestock list on our website, before you call.

• Sorry our water garden area and private gardens are now closed for winter.
We do still have water garden plants available for purchase.